01The rule
Aight is prepaid. You top up a balance and we deduct the cost of each request. Whatever is left is unused balance. You can ask for it back at any time, for any reason.
We refund the unused balance in full. We do not refund credits already spent on requests. We do not refund the 2% payment-processing fee, because Razorpay, our payment provider, has already kept it.
Your balance is kept in US dollars, because the models are priced in dollars. See section 04 of the terms. We refund in rupees. We use the rate on the invoice for the top-up the money came from.
02A worked example
You top up ₹10,000. With the 2% fee you pay ₹10,200.
Over a month you use ₹3,400 of credits. Your balance is ₹6,600.
You ask for a refund. We send ₹6,600 to the card you paid with.
The ₹200 fee and the ₹3,400 you used are not returned.
03How to ask
- Email vaibhav@getaight.ai from the email address on your account.
- Put "Refund request" in the subject line.
- Tell us whether you want a full refund of the balance or a specific amount.
- You do not need to give a reason.
We reply within 1 working day. Within 2 working days we confirm the amount and the payment method it will go to.
04Timeline
| Step | Who | By when |
|---|---|---|
| You email us | You | Day 0 |
| We confirm the amount and set it aside | Aight | Within 2 working days |
| We issue the refund through Razorpay | Aight | Within 7 working days |
| Money reaches your card or bank | Your bank | Usually 5 to 7 working days more |
"Working days" means Monday to Friday, excluding Indian public holidays. Banks and card networks set the last step; we cannot speed it up, but we will chase it if it is late.
Your API keys are not deleted. During a partial refund they keep working on the balance that remains. After a full refund your balance is zero, so they simply refuse requests. Top up again and they work.
05Where the money goes
- Refunds go back to the payment method you used: the same card, UPI ID or bank account.
- We cannot pay a refund to a different account. This is a rule from Razorpay and the RBI, India's banking regulator.
- Topped up more than once? Money goes back to your latest top-ups first, to the card used for each.
- If the original card or account is closed, tell us. We will ask Razorpay for the options.
06Invoices and GST on refunds
A refund reverses part of a GST invoice. We issue a credit note for the refunded amount, including the GST on it. A credit note is a document that cancels part of an invoice. If you have claimed input tax credit on the original invoice, you must reverse that portion.
07Cancelling your account
- There is no contract term. You can close your account at any time by email.
- When you close, we refund your unused balance under this policy.
- Your API keys stop working the day we close the account. Finish any running work first.
- Need an old invoice after closing? Email us and we send it the same working day. We keep invoices as long as tax law requires.
08When we close or suspend an account
- If we close your account because we are stopping the service, we refund your full unused balance.
- If we close your account for breaking our terms, we still refund the unused balance.
- We do not if the breach was fraud, a payment dispute, or a chargeback. A chargeback is when you ask your bank to reverse a card payment instead of asking us.
- If you dispute a payment with your bank, we freeze the balance from that payment until it is settled.
09Failed requests and wrong charges
- Requests that fail on our side are not charged. If one is charged by mistake, tell us and we credit it back.
- If you think a charge is wrong, email us the request ID. Every reply from our API carries a request ID, a code that names that one request. Your usage report lists every request with its ID and cost. Email us and we send it the same working day. We reply within 1 working day.
- Credits returned for wrong charges go back to your balance, not your card. Ask if you want a refund instead.
10If something goes wrong
If a refund is late or you disagree with the amount, write to our grievance officer. This follows the Consumer Protection (E-Commerce) Rules, 2020.
Our grievance officer is Vaibhav Chawla, the founder. We are a small company, so he is also the person who answers support. We acknowledge every complaint within 48 hours and resolve it within one month.
If you would rather not go through the founder, or we have not fixed it, use these routes.
- For a payment. Raise a dispute with Razorpay, our payment provider, at razorpay.com/support. Razorpay handles card, UPI and net-banking disputes independently of us.
- For any consumer complaint. Call the National Consumer Helpline on 1915, or visit consumerhelpline.gov.in. It is run by the Government of India and is free.