Terms and Conditions

01Who we are

Aight is run by Ashva Intelligence Pvt Ltd, a company registered in India. In these terms, "we", "us" and "Aight" mean that company. "You" means the business or person using Aight.

"CIN" is our company registration number. "GSTIN" is our GST number.

02What Aight is

If your business signed a separate agreement with us, that agreement governs your account. These terms fill only its gaps.

Aight is a gateway. One key and one balance give you access to AI models from several companies.

A "model" is an AI system that reads your text and writes a reply. GPT, Gemini and Claude are models. OpenAI, Google and Anthropic make the models. Microsoft, Google and Amazon host them in their data centres. We call Microsoft, Google and Amazon our cloud providers.

An "API" is the door your software uses to talk to ours. An "API key" is a secret code your software sends with each request. It tells us which account to charge. Your "console" is the web page where you manage keys and see spend.

A "token" is a piece of text, about four characters long. Models are priced per token.

There is nothing to deliver. Credits appear in your account within minutes of a successful payment. You use them by sending requests through the API.

03Your account

1. Aight is for businesses and professionals. You must be 18 or older to open an account.
2. Give us accurate details: your name, business name, email, and GSTIN if you have one.
3. The account belongs to the business, not the person who signed up. The business can name a second login for finance. Email us and we set it up.
4. We review every new account and approve it within 24 hours of sign-up. That means 24 calendar hours, weekends included. You cannot top up or send requests before approval.
5. We check that the account is a real business or professional with a reachable contact. We decline anonymous sign-ups, resellers of our access, and uses on our banned list (section 08). If we decline, we tell you within 24 hours and charge nothing.
6. Keep your API keys secret. Anything sent with your key is charged to your balance, even if you did not send it.
7. If a key leaks, revoke it in your console at once and tell us. "Revoke" means switch the key off for good. We then help you rotate it. "Rotate" means issue a fresh key to replace the old one.

04Prepaid credits

1. Aight is prepaid only. You add money first. We deduct the cost of each request as it happens.
2. The minimum top-up is ₹500. Your first top-up is capped at ₹2,000. You can make a second top-up 48 hours after the first. After that there is no set cap. If we ever need to limit an account, we email you first.
3. Your balance never expires. It stays in your account until you use it or ask for a refund.
4. Your balance is kept in US dollars, because the models are priced in dollars. Each top-up converts at that day's rate, shown on the invoice. Usage is deducted in dollars at the published model price. So two top-ups at two rates simply add up. Requests do not care which top-up they came from.
5. Every model's rupee price is shown before you buy. Email us and we send the current price sheet the same day. We can change prices, but we email you at least 7 days before a rise.
6. Your balance is not a bank deposit. It earns no interest and cannot be moved to another account.
7. If your balance reaches zero, requests are refused until you top up. We never let you go into debt.

05How you pay, and the fee

1. Payments go through Razorpay, our payment provider. Razorpay is the company that takes your money and passes it to us. You can pay by card, UPI or net banking.
2. For top-ups above ₹20,000 you can also pay by NEFT or bank transfer. Email us for the details.
3. Your bank or card statement shows "Ashva Intelligence Pvt Ltd", not "Aight".
4. Every top-up carries a fixed payment-processing fee of 2%. It covers what Razorpay charges us. We show it as a separate line at checkout, before you pay.

The fee is not refundable. See section 07.

06Invoices and GST

1. We issue a GST tax invoice for every top-up. It uses the business name and GSTIN on your account. Check both before you pay.
2. GST is charged at the rate the law sets for this service, currently 18%. The invoice shows it as its own line.
3. Give us your GSTIN before you top up if you want to claim input tax credit. Input tax credit means setting the GST you paid us against the GST you collect. We cannot re-issue an invoice later.
4. We email every invoice to your account address. Need a copy again? Email us and we send it the same working day.
5. Need a proforma invoice before you pay? Email us and we send it the same working day. A proforma invoice is a quote laid out like an invoice, so your finance team can approve it.

07Refunds and cancellation

You can ask for a refund of your unused balance at any time. We pay it within 7 working days of your request, to the payment method you used. The 2% payment-processing fee is not refunded. Credits already used are not refunded.

During a partial refund, your keys keep working on the balance that remains. After a full refund your balance is zero, so your keys simply refuse requests. We do not delete them.

The full rules, including how to ask, are in our Refund and Cancellation Policy. That policy is part of these terms.

08Acceptable use

This is our banned list. You agree not to use Aight to:

• break any Indian law, or the law of the place you operate from;
• generate content that is illegal, defamatory, or infringes someone else's rights;
• generate spam, malware, or anything designed to deceive or harm people;
• process personal data you have no right to process;
• attack, probe or overload our systems, or try to get around limits and safety filters;
• resell raw access to our API without our written agreement;
• share one account or key across businesses that are not yours.

Each cloud provider and model maker also has its own usage policy. Those apply to your requests too. Email us and we send you the current policies the same working day.

09Suspension and closure

1. We may suspend or close your account if you break these terms or the law requires it.
2. We may suspend first and explain later if there is a risk to other customers, a provider, or us.
3. We will email you the reason within 2 working days of a suspension.
4. If we close your account, we refund your unused balance under section 07. The exception is closure for fraud or a payment dispute.
5. You can close your account at any time by emailing us. Your unused balance is refunded under section 07.

10The models and their providers

1. The models belong to third parties. We route your request and bill it; we do not make the models.
2. Model outputs can be wrong. Check them before you rely on them, especially for legal, medical or financial use.
3. Not every model runs in India. GPT models run in Microsoft's South India data centre. Gemini runs on Google's global setting and may run outside India. Claude, if we offer it, runs on Amazon's global or US routes, outside India. We state the route for each model before you buy; email us for the current sheet.
4. Providers change, retire and re-price models. We give at least 14 days' notice before we remove a model, where the provider allows it.
5. When a model is retired we name a replacement. If none suits you, you can ask for a refund under section 07.

11Availability and support

1. We aim to keep the service up at all times, but we do not promise it. Providers and networks fail.
2. We do not charge for requests that fail on our side.
3. Planned maintenance is announced by email at least 24 hours ahead.
4. Email vaibhav@getaight.ai. We reply within 1 working day.

12Your data

What we store, and for how long, is set out in our Privacy Policy. In short: we keep account details and request metadata. "Metadata" means facts about a request, such as the time, the model and the token count. It never includes the text itself. We do not store your prompts or outputs unless you ask us to.

You own what you send and what the model returns, as far as the law and the providers allow. We claim no rights over it. We never use your prompts to train models.

13Limits on our liability

1. For any claim, our total liability is capped at your unused balance on the day it arises.
2. We are not liable for indirect losses: lost profit, lost data, lost business, or the cost of a substitute service.
3. We are not liable for what a model outputs, or for a provider's outage, beyond refunding the failed request.
4. Nothing here removes rights that Indian law gives you and does not let you waive.

14Changes to these terms

We may change these terms. We will email you at least 7 days before a change takes effect. If you keep using Aight after that date, the new terms apply. If you do not agree, ask for a refund under section 07.

15Governing law

These terms are governed by the laws of India. Any dispute goes to the courts at Gurgaon, Haryana, which have sole jurisdiction. We will always try to settle a dispute by email first.

16Complaints and the grievance officer

If support does not solve it, write to our grievance officer. This follows the Consumer Protection (E-Commerce) Rules, 2020.

Our grievance officer is Vaibhav Chawla, the founder. We are a small company, so he is also the person who answers support. We acknowledge every complaint within 48 hours and resolve it within one month.

If you would rather not go through the founder, or we have not fixed it, use these routes.

• For a payment. Raise a dispute with Razorpay, our payment provider, at razorpay.com/support. Razorpay handles card, UPI and net-banking disputes independently of us.
• For any consumer complaint. Call the National Consumer Helpline on 1915, or visit consumerhelpline.gov.in. It is run by the Government of India and is free.